Service terms
Terms of Service
Effective date: September 8, 2026
These Terms of Service explain the basic terms that apply when you visit the Retail Reach Group LLC website, contact us, or use our digital signage, menu board, ordering, payment-processing, installation, and support services. By using our website or services, you agree to these terms.
Our services
Retail Reach Group LLC provides business technology services for restaurants, retailers, and small businesses. Services may include digital signage, restaurant menu boards, local advertising displays, ordering tools, payment-processing support, equipment setup, content updates, and related customer support.
Customer responsibilities
- Provide accurate business, billing, contact, and service-location information
- Use equipment, software, payment services, and ordering services lawfully and as intended
- Maintain internet access, power, and any other location requirements needed for service operation
- Notify us promptly about service issues, billing questions, or unauthorized account activity
- Do not misuse, reverse engineer, tamper with, or interfere with our systems or service providers
Payments and billing
Fees, billing schedules, deposits, setup costs, subscriptions, transaction costs, hardware charges, and other payment terms may be described in an order form, invoice, written agreement, or other service document. You authorize us and our payment providers, including Stripe where applicable, to process payments for agreed charges. You are responsible for taxes, fees, chargebacks, failed payments, and any other amounts due under your service agreement.
Cancellations and refunds
Service cancellations, subscription changes, refund requests, and equipment returns are handled according to the applicable invoice, order form, or written agreement. Setup fees, custom design work, installation labor, special-order equipment, and completed service work may be non-refundable unless otherwise stated in writing. For refund or cancellation help, contact info@rtitech.net. You can also review our Refund Policy.
Third-party providers
Some services may rely on third-party platforms, equipment, processors, networks, hosting providers, ordering systems, or financial-service providers. Your use of those services may also be subject to their separate terms, privacy policies, compliance rules, and availability. We are not responsible for third-party services outside our reasonable control.
Payment-processing compliance
If you use payment-processing services, you agree to follow applicable card network rules, processor requirements, fraud-prevention practices, refund obligations, and laws that apply to your business. Do not use our services for unlawful, restricted, fraudulent, deceptive, or high-risk activity.
Content and advertising
You are responsible for the accuracy, legality, and ownership of menus, prices, promotions, advertisements, images, trademarks, messages, and other content you provide for display or ordering services. We may refuse or remove content that appears unlawful, misleading, infringing, unsafe, or inconsistent with applicable service requirements.
Equipment and access
Equipment ownership, rental terms, maintenance responsibilities, replacement costs, and installation details may be set by your written agreement or invoice. You agree to provide reasonable access to the service location when installation, support, retrieval, or maintenance is needed.
No guaranteed results
We work to provide dependable tools and responsive support, but we do not guarantee specific sales, advertising performance, revenue increases, customer traffic, approval by a payment provider, or uninterrupted availability of every service.
Limitation of liability
To the fullest extent allowed by law, Retail Reach Group LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or third-party service outages. Our total liability for a claim will not exceed the amount you paid us for the service giving rise to that claim during the three months before the claim arose.
Changes and termination
We may update these terms periodically by posting a revised version on this page. We may suspend or terminate services for nonpayment, misuse, fraud concerns, legal or compliance issues, or violation of these terms or any applicable service agreement.
Contact us
For questions about these terms, contact Retail Reach Group LLC at info@rtitech.net, 267-338-4338, or The Green, Dover, DE 19901.