Billing clarity

Refund Policy

Effective date: September 8, 2026

This Refund Policy explains how Retail Reach Group LLC handles refund, cancellation, and billing requests for digital signage, menu board, ordering, payment-processing support, equipment, installation, and related business services.

Quotes and charges

Pricing depends on the selected services, location, equipment, installation needs, design work, support requirements, and any recurring service plan. Charges are confirmed through an invoice, order form, written agreement, or other service document before work begins.

Refund requests

To request a refund, email info@rtitech.net with your business name, invoice or transaction reference, the amount in question, and the reason for the request. We review requests based on the service status, equipment status, payment history, and any written agreement that applies.

Setup, installation, and custom work

Completed setup, installation labor, custom design work, menu setup, content updates, consulting, and other completed service work may be non-refundable unless otherwise stated in writing. Deposits or upfront payments for scheduled labor or custom work may be applied to work already performed or costs already incurred.

Equipment and hardware

Refunds or returns for displays, terminals, mounts, cabling, and other equipment depend on the condition of the equipment, whether it was special ordered, and the applicable invoice or written agreement. Damaged, installed, customized, or missing equipment may not be eligible for a full refund.

Recurring services and cancellations

You may request cancellation of recurring services by contacting info@rtitech.net. Cancellation timing, final billing, notice periods, and access to services are handled according to the applicable invoice, subscription terms, or written agreement. Previously billed recurring charges may not be refundable after a billing period has started unless otherwise stated in writing.

Payment disputes

If you believe a charge is incorrect, contact us first so we can review the account and try to resolve the issue quickly. Please do not send full card numbers, bank-account numbers, passwords, or security codes by email.

Contact us

For refund, cancellation, or billing questions, contact Retail Reach Group LLC at info@rtitech.net, 267-338-4338, or The Green, Dover, DE 19901.