Customer Support

Get help with your digital signage, menu boards, ordering services, payment-processing equipment, or account. Tell us your business name, location, and a short description of the issue so we can assist you quickly.

Contact support

Phone: 267-338-4338
Email: info@rtitech.net
Mailing address: The Green, Dover, DE 19901

Email Support

For payment issues

If a payment terminal is not working, check that it has power and an internet connection, then restart it once. Do not email full card numbers, security codes, passwords, or other sensitive payment information. Call us if the problem continues.

For signage or menu issues

Include the affected location, screen or menu name, what you expected to see, and when the issue started. A photo of the screen can help us identify the problem faster.

Billing, refunds, and account help

For billing questions, failed charges, refund requests, cancellation requests, account updates, or invoice questions, email info@rtitech.net with your business name and the invoice or transaction reference. Please do not send complete bank-account or payment-card details by email.